Anti-Spam Policy

Last Updated: May 25, 2025

Sryto Tvexo is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold for all electronic communications sent through or in connection with our platform at srytotvexo.com, and the obligations of all users, partners, and third parties who use our services to send messages of any kind.

By using our platform, you agree to comply with this policy in full. Violation of this policy may result in suspension or permanent termination of your account, reporting to relevant authorities, and other remedies available to us.

1. Scope of This Policy

This policy applies to all electronic communications facilitated by or through our services, including but not limited to:

Email messages sent via platform features or integrations
In-platform notifications and messages
Automated or bulk communications triggered by platform activity
Messages sent to other users, learners, or contacts through any tool we provide
Communications sent by third-party services connected to our platform

This policy applies to all account holders, instructors, administrators, and any party acting on behalf of an organization using our services.

2. Definition of Spam

For the purposes of this policy, spam refers to any unsolicited, bulk, deceptive, or otherwise unwanted electronic communication. This includes, but is not limited to:

Unsolicited commercial messages sent to recipients who have not given explicit consent
Messages sent in bulk without a legitimate relationship with the recipients
Deceptive messages that misrepresent the sender's identity, subject matter, or intent
Messages containing false or misleading header information
Phishing attempts, fraudulent solicitations, or messages designed to harvest personal data
Repeated messages sent to the same recipient after an opt-out request has been made
Messages that promote illegal products, services, or activities

3. Prohibited Activities

The following activities are strictly prohibited when using our platform or any communication tools we provide:

3.1 Unauthorized Bulk Messaging

You may not send unsolicited bulk messages to any list of recipients, whether internal or external, without documented prior consent from each recipient. Purchasing, renting, or scraping email lists for use with our platform is expressly forbidden.

3.2 Deceptive Sender Information

All messages must accurately identify the sender. You may not use false, misleading, or spoofed sender names, email addresses, domain names, or reply-to fields in any communication.

3.3 Misleading Subject Lines and Content

Subject lines and message content must accurately reflect the nature of the communication. You may not use bait-and-switch tactics, exaggerated claims, or content designed to mislead recipients into opening or acting on a message.

3.4 Failure to Honor Opt-Out Requests

Any recipient who requests to unsubscribe or opt out of communications must be removed from your mailing list promptly and no later than within ten (10) business days of the request. Continued messaging after an opt-out request constitutes a violation of this policy.

3.5 Use of Automated Tools for Abuse

You may not use bots, scripts, or other automated tools to send unsolicited messages, artificially inflate engagement metrics, or circumvent any anti-spam or rate-limiting measures implemented by our platform.

3.6 Malicious Content

Messages must not contain malware, viruses, ransomware, spyware, or any code designed to damage, interfere with, or gain unauthorized access to systems or data.

4. Consent and Permission Standards

All marketing or promotional communications sent through our platform must be based on a valid, documented basis of consent. We recognize the following consent types:

4.1 Express Consent

The recipient has taken a clear, affirmative action to indicate they wish to receive communications from you. This includes checking an unchecked opt-in box, submitting a sign-up form, or otherwise explicitly agreeing to receive messages.

4.2 Legitimate Interest

In limited circumstances, communications may be sent based on a legitimate and reasonable expectation that the recipient would wish to receive them, provided that such communications are directly relevant to an existing relationship and recipients are given a clear and easy means to opt out.

You are responsible for maintaining records of consent for all contacts you communicate with through our platform. We may request evidence of consent at any time and may suspend communications pending review if consent cannot be demonstrated.

5. Message Content Standards

All messages sent through our platform must meet the following content standards:

Clearly identify the sender by name and provide valid contact information
Include a working and clearly visible unsubscribe or opt-out mechanism in every marketing message
Accurately describe the nature and purpose of the communication
Not contain content that is discriminatory, harassing, threatening, obscene, or otherwise harmful
Not promote products, services, or activities that are illegal or violate our Terms of Service
Comply with all applicable laws and regulations governing electronic communications in the recipient's location

6. Our Internal Communication Practices

Sryto Tvexo commits to the following standards in all communications we send to our users:

We will only send communications to users who have registered on our platform or who have otherwise provided valid consent
Every marketing or promotional email we send will include a clear and functional unsubscribe link
Transactional and service-related messages will be sent only as necessary to support the delivery of our services
We will not sell, rent, or share your contact information with third parties for their own marketing purposes without your explicit consent
We will honor all unsubscribe requests promptly

7. Reporting Spam

If you receive a communication that you believe violates this policy, whether from another user of our platform or from us, we encourage you to report it immediately. You may contact us at:

Email: support@srytotvexo.com
Phone: +380637196481
Mailing Address: Sytova St, 7, Zaporizhzhia, Zaporizhia Oblast, Ukraine, 69059

When reporting, please include as much detail as possible, including the sender's information, the content of the message, and the date and time it was received. We take all reports seriously and will investigate promptly.

8. Enforcement and Consequences

We actively monitor for spam-related activity on our platform and take violations of this policy seriously. Depending on the nature and severity of the violation, we may take any or all of the following actions:

Issue a formal warning to the account holder
Temporarily suspend the ability to send communications through our platform
Permanently terminate the account without refund
Report the activity to relevant law enforcement or regulatory bodies
Pursue legal remedies available under applicable law

We reserve the right to take immediate action without prior notice in cases where the violation poses a significant risk to our users, platform integrity, or legal standing.

9. Third-Party Integrations

If you connect third-party services, email tools, or marketing platforms to your account, you remain fully responsible for ensuring that all communications sent through those integrations comply with this policy. We are not liable for spam or policy violations that originate from third-party tools, but we reserve the right to restrict or remove integrations that are used to facilitate prohibited activities.

10. Changes to This Policy

We may update this Anti-Spam Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users through the platform or via email.

Continued use of our services after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of our platform and contact us to close your account.

11. Contact Us

If you have questions about this Anti-Spam Policy, wish to report a violation, or need clarification about your obligations as a user, please reach out to us:

Sryto Tvexo
Website: srytotvexo.com
Email: support@srytotvexo.com
Phone: +380637196481
Address: Sytova St, 7, Zaporizhzhia, Zaporizhia Oblast, Ukraine, 69059